Question 1

Where are you based?

Accepted Answer

My Go 2 Store is based in Houston, TX

Question 2

Can I customise an order?

Accepted Answer

Yes! We have some beautiful items to add the choice to get a custom order... Contact Us for more info or Follow Us and stay tuned!

Question 3

What's my order status?

Accepted Answer

To lookup the status of your order, please check your mygo2.store account, you can log in and view order status and tracking on the My Dashboard page, under recent orders.
Make sure to create your account at checkout, if you haven't already.
In case you have checked in as a guest, we will send you an email to confirm your order and an email when we make the shipment. It typically takes 2-8 business days for an order to ship. If you need further assistance, please click here to email us.

Question 4

Can I exchange my order?

Accepted Answer

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us. Refunds are only offered to customers that receive the wrong items or damaged items.

Question 5

Can I make a change to my billing or shipping address before my package ships?

Accepted Answer

You may change your shipping address after you place an order by contacting customer service below. Typically, you can only do this the same day an order was placed because items are shipping as fast as possible. If an item has already been processed for shipping, you may not be able to change the address. All address corrections are subject to review and can be declined following a security screening.

Question 6

After return an order, When will I receive my refund?"

Accepted Answer

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us. Refunds are only offered to customers that receive the wrong items or damaged items.

Question 7

Do you offer any discounts for first-time buyers?

Accepted Answer

We offer 15% off for first-time buyers, join our E-Mail list and receive the Special offer.

Frequently asked questions